Customer Satisfaction, Return & Refund Policy

We are pleased to extend a 100% Satisfaction Guarantee to all our customers. If you are not completely thrilled with the flowers or gifts that we deliver just contact us at  info@turkiyeflower.com, and we will replace the item for you promptly, with no additional delivery charge. Refunds are only available for orders that have not been delivered.

Order Cancellation

Due to the complexities of same-day delivery we cannot always cancel delivery orders on the requested delivery date. Please contact us at least 24 hours before the delivery date if you need to cancel your order. Cancellation requests received within the 24 hours before delivery may be subject to a service fee.